Privacy Policy

Effective February , 2025

This Privacy Policy describes why and how we collect, use, and process personal information provided to or collected by us through the websites and applications where this policy is posted. We value the trust and respect of our members, leaders, volunteers, donors, and others by treating personal information with the utmost care and respect. We follow applicable laws and regulations in the places where we operate to ensure your privacy rights are protected.

This policy is effective as of the date above. If changes are made to this policy, we will notify you as described in the “Policy Updates” section.

What Information We Collect

We may collect the following categories of personal information directly or indirectly:

1. Personal Identifiers: Name, contact information (address, phone number, email).
2. Demographics: Preferences, interests, and geographic data (e.g., postal code).
3. Behavioral and Technical Data: IP addresses, browsing history, and purchase behavior.
4. Cookie Information: See the "Cookies" section below for details.

Sensitive Personal Information: Certain data, such as your payment details or precise geolocation, may qualify as "Sensitive Personal Information” under applicable laws.

How We Collect Information

We may collect your information directly from you (e.g., when you fill out a form) or indirectly (e.g., through analytics tools or cookies). For details about cookies and similar technologies, see the Cookies section.

At the point of collection, we provide specific notice regarding:

• The categories of information collected.
• The purposes for which the data will be used.

By submitting your information, you consent to the practices outlined in this Privacy Policy, unless you exercise your opt-out rights as described below.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Internal Record Keeping: To maintain records of interactions and transactions.
• Service Improvements: To improve our products and services.
• Marketing: To send you promotional emails about our products and services (with your consent).
• Research and Customization: To contact you for surveys or customize our website to match your interests and preferences.
• Compliance and Legal Obligations: As required to comply with applicable legislation.

Certain types of information (e.g., precise geolocation or payment details) may qualify as “Sensitive Personal Information” under applicable law. If we process your Sensitive Personal Information, we will use it solely for necessary business functions or as otherwise permitted by applicable privacy laws. You have the right to limit the processing and sharing of sensitive data. To exercise this right, click Consent change.

Your Privacy Rights

Depending on your location, you may have the following privacy rights:

Under California Law (CCPA/CPRA):

1. Right to Know: You can request details about the categories of personal information we collect, how we use it, the sources of collection, and whether your data is shared or sold.
2. Right to Delete: You can ask us to delete your personal information.
3. Right to Correct: You have the right to correct inaccurate personal information.
4. Right to Opt-Out: You can opt out of the sale or sharing of your personal data by using the "Do Not Sell My Personal Information" link on our website.
5. Right to Access: You can request a copy of your personal information that we hold.

To exercise your privacy rights, please contact us through the "Contact Us" information provided below.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without obtaining verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information without consent, please contact us immediately, and we will promptly delete the information.

How We Use Cookies

A cookie is a small file stored on your computer that helps us improve your experience on our website. Here’s how we use cookies:

• Traffic Analysis: To monitor which pages are visited to improve website structure and content.
• Preferences and Personalization: To customize the website based on your interests.
• Cart Tracking: To track items in your shopping cart and manage abandoned cart reminders.

You can choose to accept or decline cookies through your browser settings. Note that declining cookies may affect your experience on our website.

For an exhaustive list of the cookies we use and their purpose, refer to the "List of Cookies We Collect" section below.

Third-Party Links

Our website may link to third-party websites for your convenience. These websites are governed by their own policies, and we are not responsible for their privacy practices. Review their privacy policies before submitting personal data.

Controlling Your Personal Information

You have control over how we use your personal information:

• Direct Marketing Options: You can deselect direct marketing options when entering your information or opt-out later by contacting us.
• Do Not Sell or Share My Personal Information: Under applicable law, you may opt out of data selling or sharing by clicking on Consent change.

We will not sell or share your personal information unless you provide consent or where required by law. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the Contact Us address. We will promptly correct any information found to be incorrect.

Retention Policy

We will retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this policy.
• Comply with legal obligations or resolve disputes.

We evaluate retention periods based on the type and sensitivity of the data. Specific retention periods by data category are available upon request.

Policy Updates

We may update this policy to reflect changes in our practices, technologies, or legal requirements. Material changes will be clearly communicated (e.g., website banners, email notifications) to users 30 days before taking effect. Please check this page periodically for updates.

List of Cookies We Collect

SMS Marketing

We respect your privacy and appreciate your trust in our SMS marketing service. The data you provide us with, including opt-in information for text messaging, is used solely for sending you text notifications related to your orders, abandoned checkout reminders, marketing offers, and transactional texts, such as review requests. Please note that we will not share your opt-in data and consent for text messaging with any third parties, except for our messaging partners who enable and operate our text messaging program. Additionally, our website utilizes cookies to keep track of items in your shopping cart, including abandoned checkouts, to determine when to send SMS cart reminder messages.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us using the details below:

Scouting America Outfitters

2109 Westinghouse Boulevard

Charlotte, North Carolina 28273

1-800-323-0736

customerservice@scoutshop.org