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Customer Service Overview
Contact Us

BSA Customer Service:

At your service, from 8:00 a.m. to 7:00 p.m. Eastern Time.


OnlineCheck our Frequently Asked Questions for immediate help.
MailBoy Scouts of America Supply Group P.O.Box 7143 Charlotte, NC 28241
Our promise to you

Our promise to you:

You are the final judge of our products. If, for any reason, you are dissatisfied with any item purchased from the Boy Scouts of America, you can either exchange the item for a replacement or receive a full and complete refund. No questions asked.

You can be assured that the Scouting seal and the BSA Best® and Black Bull® labels are your guarantee of quality, excellence and performance. So look for these official Scouting merchandise symbols and buy with confidence.

Mark Winkelman
Director, Supply Group

Support Reference Guide

Frequently Asked Questions (FAQ):

  • Need to cancel an order?
  • Get a lost password?
  • Buy for a Scout?
  • Check our FAQ's for instant answers to some of the most common questions.

Order Status and History:

View the history of all your orders and track delivery of a package.

Documents, Forms and Instructions:

Uniform inspection sheets, made-to-measure order form, and more.

Shipping and Handling:

Learn more about how your order will be shipped and when you can expect to receive it.

Store Locator:

Rather purchase from a BSA store. Click here to locate the store nearest you.

Size Charts:

From Small to 4X, learn how to measure for a more precise fit.

Easy Returns:

  • Wrong size?
  • Wrong style?
  • Our return process is easy!

Check your Gift Card Balance:

Check the balance on your gift cards online.

Website Privacy Statement:

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Website Terms of Use:

Read the terms and conditions relating to this website.

Website Feedback:

Having a problem with the website? Let us know with an email.