2025 Camp Director's Guide

• Unless otherwise noted, all merchandise is shipped FOB Charlotte, North Carolina.
• Merchandise shipped FOB manufacturing points other than Charlotte, North Carolina is not returnable and non-refundable.
• Allow 3 weeks for delivery.
• Prices effective January 1, 2025, and subject to change without notice.
• When you accept delivery, be sure to inspect all merchandise before signing the driver's receipt. Make sure you accept only pieces you have ordered. Retain your copy of the driver's receipt.
•  Contact the BSA credits and adjustments department at 800-323-0736 for shortages and damaged merchandise in your shipment.

All qualified camp returns MUST be sent to the National Distribution Center. No camp returns are authorized to be returned through a National Scout Shop. Councils must have written authorization from the National Supply Group in Charlotte, North Carolina before returning any merchandise. To obtain this authorization, councils must submit to the National Distribution Center an RMA request form (available from Customer Service). This form must be filled out by customer to include, order number, order date, catalog number, quantity, and description of the merchandise to be returned and reason for the return request. Upon review and approval, a (RA) return authorization number and label will be sent to you for merchandise that is authorized to return.

Only new and resellable (no open packages, no price labels attached, purchased within the last 90 days) can be returned. Merchandise that is not new and resellable or needs reconditioning will be disposed of with no credit being issued to the Council. Please review your return merchandise carefully before returning.

The normal 25% restocking/handling fee will be applied to all merchandise returned to the NDC.

NOTE: No returns allowed on factory order items, specialty products or custom designed items. Discontinued/Clearance merchandise cannot be returned.

Shipping Camp Returns to the National Distribution Center:

All camp returns sent back to the National Distribution Center in Charlotte, North Carolina are to be shipped prepaid using the carrier of your choice. Do not charge the National Distribution Center for your shipping charges.